Tech & Electrical Repair Technician

Salary: £10-12ph, 15-20 hours a week

*Deadline Sunday 28th March*

Remade Network is a social enterprise training and campaigning for reuse and repair. We believe in a community-led approach to building a repair economy in Scotland which challenges consumerism, creates local jobs and builds markets in repair education.

In July 2020 we launched the first ‘Repair Stop’ a pop-up repair and reuse hub in the Southside of Glasgow. We are now preparing for a move to a new high-street location on Victoria Road in Govanhill.

Repair Stops offer affordable repairs of tech, electronic and textile items to help customers to reject throw-away culture. We also run a desktop distribution project, refurbishing computers to support vulnerable people across Glasgow, supported by the Scottish Government.

This is a practical role that involves repairing laptops, desktop PCs, Apple and Android phones and, ideally, small household electrical goods as well. You will work across our projects carrying out repairs and refurbishments to our IT stock, assisting customers with enquiries, keeping excellent records, and working across all areas of the business operations. Some training will be available.

Deadline: Midnight 28th March 2021, shortlisted candidates will be informed by 5pm Monday 29th March, with interviews on Wednesday 31st March, ideally in person on Victoria Road (socially distanced) or if not over zoom.

NB. If we do not fill this role by this date we may extend these deadlines.

Key Tasks

  • Carrying out the repair and refurbishment of computers, phones and household electronics (e.g.iPhone/Android phones, toasters, hair straighteners, record players etc.)
  • Troubleshooting problems and researching technical solutions
  • Sourcing parts
  • Explaining technical hardware and software repairs to customers in plain English
  • Logging repair status’ via our repair management software
  • Supporting volunteers in the workplace and at external events
  • Keeping excellent records
  • Responding to customer enquiries

Key Competencies

  • Highly organised, efficient and adaptable individual
  • Great teamwork
  • Excellent interpersonal and communication skills
  • Able to support and encourage others
  • Strong problem solving and research skills
  • Can-do attitude
  • Strong commitment to Remade Network’s ethos and values

Required experience

  • Experience in an organisation (paid or voluntary) which demonstrates excellent communication and team-working skill
  • Competence in undertaking tech and electrical repairs

Desired experience

  • At least two years’ experience in a technical role 
  • Experience with electrical repairs
  • Experience in a teaching environment
  • 2 years’ experience in a retail or customer-facing environment

Application process

Please apply by emailing with a CV and max 2-page cover letter with the subject title ‘IT & Electrical Repair technician’ setting out how you meet the job criteria and including two references (please indicate if you are happy for us to contact them before the interview).

We regret we cannot enter into a discussion about the role prior to application or provide feedback to unsuccessful candidates.

Place of work: Govanhill, Glasgow

Remade Network SC614047